Terms & Conditions

Tap and Shift

Effective Date: October 13, 2026

Welcome to Tap and Shift. These Terms & Conditions explain the policies and expectations relating to the use of this website and the services provided by Tap and Shift. Please review these terms before booking or purchasing a session. The terms applicable to your booking will be presented before you confirm your appointment or purchase.

1. About Tap and Shift

Tap and Shift provides online Clinical Emotional Freedom Techniques (EFT) and Matrix Reimprinting sessions to support emotional well-being, stress management, self-awareness, and personal growth.

Services are provided by Doreen Desse, a Certified Clinical EFT Practitioner and Certified Matrix Reimprinting Practitioner.

These practitioner certifications are not California healthcare licenses.

2. Nature and Scope of Services

Clinical EFT and Matrix Reimprinting are complementary wellness approaches.

I am not a California-licensed physician, psychologist, psychotherapist, or other licensed healthcare practitioner. I do not provide medical diagnosis, psychotherapy, or treatment of medical or mental health conditions.

My services are not intended to replace medical, psychological, or psychiatric care.

Clients should consult appropriately licensed healthcare professionals for medical or mental health concerns and should not discontinue prescribed treatment or medication without consulting their healthcare provider.

Results vary from person to person. No specific results or outcomes are guaranteed.

3. Consultations and Appointments

Tap and Shift offers complimentary consultation calls, free discovery sessions, and paid individual sessions or session packages where available.

Appointments are conducted online unless otherwise agreed upon.

Clients are responsible for providing accurate contact information, attending appointments on time, and arranging a suitable internet connection and private environment.

Complimentary consultation calls and free discovery sessions are not subject to cancellation fees.

4. Payments and Pricing

Current prices for individual sessions and available packages are displayed on the website or communicated before purchase.

Payment terms will be confirmed before paid services begin.

Any package conditions, expiration dates, or special offers will be disclosed before purchase.

Clients will not be charged additional fees that were not disclosed and agreed upon before purchase.

5. Cancellation and Rescheduling Policy

Please provide at least 24 hours’ notice if you need to cancel or reschedule a paid appointment.

Cancellations made less than 24 hours before the scheduled appointment, as well as missed appointments without notice, will result in the full agreed session fee being charged, provided this policy was disclosed and accepted before booking.

For prepaid individual sessions or session packages, the missed appointment will count as one used session and will not be refunded or credited, to the extent permitted by applicable law.

Appointments canceled or rescheduled at least 24 hours in advance will not incur a cancellation fee.

I understand that unexpected situations can arise. Exceptions may be made at my discretion in cases of genuine emergencies or extraordinary circumstances.

If Tap and Shift needs to cancel an appointment, clients will be offered the opportunity to reschedule or receive a refund for the affected prepaid session.

This cancellation policy applies only to paid appointments. Complimentary consultation calls and free discovery sessions are not subject to cancellation fees.

6. Refunds and Session Packages

Completed sessions are generally non-refundable, except where a refund is required by applicable law.

For prepaid packages, the number of sessions, total price, and any applicable expiration or refund conditions will be disclosed before purchase.

Requests to discontinue a package or obtain a refund for unused sessions will be reviewed according to the terms agreed upon at purchase and applicable consumer protection laws.

Sessions forfeited under the cancellation policy may count as used sessions where legally permitted and where the policy was properly disclosed and accepted.

7. Client Participation and Responsibility

Participation in Clinical EFT and Matrix Reimprinting sessions is voluntary.

Clients may decline an exercise, choose what personal information to share, request a pause, or discontinue participation at any time.

Sessions may involve discussing difficult experiences, emotions, memories, or physical sensations. Some clients may experience temporary emotional discomfort during or after a session.

Clients are encouraged to communicate any discomfort or concerns so the session can be adjusted appropriately.

Matrix Reimprinting uses guided imagery and does not establish, recover, or verify historical memories.

Clients remain responsible for their own decisions and are encouraged to seek appropriate professional support when needed.

8. Confidentiality and Privacy

Tap and Shift respects client privacy and handles personal information in accordance with its Privacy Policy and applicable law.

Information shared during sessions is treated confidentially, subject to applicable legal obligations and exceptions explained in the separate client consent agreement.

Online appointments and electronic communication involve certain privacy and technological risks. Reasonable precautions are taken, but absolute security cannot be guaranteed.

Neither the practitioner nor the client may record a session without the other person’s express consent.

Please refer to the Privacy Policy for further information regarding personal data.

9. Informed Consent and Client Agreement

Before beginning paid Clinical EFT or Matrix Reimprinting sessions, clients are required to review and acknowledge a separate Informed Consent and Client Agreement.

This agreement explains the nature and limitations of the services, possible emotional responses, confidentiality, voluntary participation, and client responsibilities.

Clients are encouraged to ask questions before signing.

10. Emergencies

Tap and Shift does not provide emergency medical services, crisis intervention, or emergency mental health support.

Appointments, emails, and other communications are not monitored for emergencies.

In an emergency, contact your local emergency services or visit the nearest emergency department.

11. Website Information and Disclaimer

The information provided on this website is intended for general educational and informational purposes.

Website content is not individualized medical or mental health advice.

Tap and Shift makes reasonable efforts to provide accurate information but does not guarantee that all website content is complete, current, or appropriate for every individual.

Testimonials and personal experiences reflect individual experiences and do not guarantee similar results for others.

Please refer to the separate Website Disclaimer for additional information.

12. Intellectual Property

Unless otherwise indicated, the original written content, branding, and materials on this website belong to Tap and Shift or are used with permission.

Materials may not be reproduced, distributed, or used for commercial purposes without prior written authorization, except as permitted by law.

13. Limitation of Liability

To the extent permitted by applicable law, Tap and Shift is not responsible for losses arising from reliance on general website information, technical interruptions, or circumstances outside its reasonable control.

Nothing in these Terms & Conditions excludes or limits liability or consumer rights that cannot legally be excluded or limited.

14. Changes to These Terms

Tap and Shift may update these Terms & Conditions periodically.

The current version will be published on this website with an updated effective date.

Changes affecting previously purchased services will be handled in accordance with the terms agreed upon at purchase and applicable law.

15. Governing Law

These Terms & Conditions are governed by applicable California law, without limiting any mandatory consumer protections that may apply.

16. Contact Information

For questions regarding these Terms & Conditions, please contact:

Tap and Shift

Doreen Desse

Website: www.tapandshift.com

Email: Doreen.desse@tapandshift.com

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TAP & SHIFT

Tap & Shift