Privasy Policy | Tap And Shift

Datenschutzrichtlinie

Tap and Shift — Privacy Policy

Effective Date:

1. Introduction

Tap and Shift is operated by Doreen Desse, an independent Clinical EFT and Matrix Reimprinting Practitioner based in Santa Monica, California, United States.

This Privacy Policy explains how personal information is collected, used, stored, shared, and protected when you visit www.tapandshift.com, contact me, schedule a consultation or session, or use my services.

I respect your privacy and recognize that individuals seeking support with emotional well-being may share personal or sensitive information. I aim to handle that information responsibly, confidentially, and in accordance with applicable privacy laws.

2. Contact Information

Business: Tap and Shift
Owner: Doreen Desse
Location: Santa Monica, California, United States
Website: www.tapandshift.com
Email: doreen.desse@tapandshift.com
Phone: +1 (424) 322-6035

For privacy inquiries, please email me with “Privacy Request” in the subject line.

3. Personal Information I Collect

Depending on your interaction with Tap and Shift, I may collect:

Contact information: Name, email address, telephone number, and messages you send.
Scheduling information: Appointment dates, booking preferences, confirmations, and related communications.
Client information: Intake forms, consent forms, information voluntarily shared about your experiences, goals, emotional well-being, or personal circumstances, and session-related notes.
Transaction information: Services purchased, amounts, payment dates, and payment status. Payment providers process payment details under their own privacy policies.
Technical information: IP addresses, browser and device information, website activity, and information collected through cookies or similar technologies used by the website and enabled services.

Some client information may be sensitive. Please avoid submitting detailed health information or other highly sensitive personal information through general website contact forms or ordinary booking fields.

4. How I Use Personal Information

I use personal information as reasonably necessary to:

Respond to inquiries and provide information about services.
Schedule, confirm, manage, and deliver consultations and sessions.
Communicate about appointments and services.
Maintain appropriate client, consent, and business records.
Process payments and maintain transaction records.
Operate, maintain, and protect my website and communications.
Meet applicable legal and accounting obligations.
Respond to privacy requests and resolve disputes.
Send optional promotional communications when legally permitted, including obtaining consent where required.

I do not use information disclosed during private sessions to build advertising profiles.

5. Confidentiality and Sensitive Information

Information shared during consultations and sessions is treated as confidential and is used for providing and administering my services.

I do not publish identifiable client information, session details, photographs, or testimonials without appropriate permission.

Confidentiality may be limited where disclosure is required by applicable law or valid legal process.

I take reasonable precautions to protect sensitive information, but no electronic communication or storage system can guarantee absolute security.

Clinical EFT and Matrix Reimprinting services are not a substitute for licensed medical or mental health care. The nature and boundaries of services are further explained in the separate client consent agreement.

6. Service Providers and Third Parties

Tap and Shift uses Wix for website hosting and related website functionality.

Depending on the services used, personal information may also be processed by third-party providers supporting appointment scheduling, online meetings, email communications, document storage, and payments.

These may include:

Wix: Website hosting, security, and website functionality — https://www.wix.com/about/privacy
Calendly: Scheduling, appointment confirmations, and reminders — https://calendly.com/privacy
Google: Email, online meetings, and related services where used — https://policies.google.com/privacy
Payment service providers: Processing payments and related transaction information, depending on the payment method selected.

I share information with service providers only as reasonably necessary for the relevant services, subject to applicable law and contractual arrangements.

Third-party websites and services may have their own privacy policies.

7. Cookies and Similar Technologies

The website may use cookies and similar technologies for essential functionality, security, user preferences, and optional services such as analytics or embedded content.

Essential cookies may be necessary for the website to operate.

Where required by applicable law, non-essential cookies and tracking technologies will be used only after the necessary consent has been obtained.

Visitors may be able to manage cookie preferences through the website’s consent tools and browser settings.

Embedded videos, booking tools, and other third-party services may collect technical information when their content loads, depending on the website configuration and applicable consent controls.

8. Online Tracking and Privacy Choices

Some browsers provide privacy signals or settings intended to restrict certain tracking activities.

Where applicable law requires recognition of opt-out preference signals, those requirements will be followed for covered processing activities.

I do not intentionally use confidential information disclosed in private sessions for cross-context behavioral advertising.

9. Marketing Communications

If I offer newsletters or promotional updates, I may use your contact information for those purposes where legally permitted.

Where required, I will obtain your consent before sending marketing messages.

You may unsubscribe from promotional emails through the unsubscribe instructions provided or by contacting me.

Appointment confirmations, reminders, and service-related communications are not promotional marketing.

10. Sharing and Disclosure

I do not sell confidential client session notes or personal information disclosed during sessions.

Personal information may be disclosed:

To providers supporting legitimate business operations.
With your consent or at your direction.
When required by law, lawful requests, or legal proceedings.
When reasonably necessary to protect legal rights or address security incidents.
In connection with a legitimate business transfer, subject to applicable legal requirements.

11. Data Retention

I retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining records, fulfilling legal or tax obligations, resolving disputes, and protecting legitimate business interests.

Retention periods depend on the type of information, its purpose, and applicable legal requirements.

When information is no longer needed, I take reasonable steps to delete, de-identify, or securely dispose of it, subject to applicable obligations.

12. Data Security

I use reasonable administrative and technical precautions to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

Such measures may include access controls, account security protections, and established service providers.

No method of internet transmission or electronic storage is completely secure.

Please do not send payment card information or highly sensitive personal information through ordinary email or general contact forms.

13. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

Request access to personal information.
Request correction of inaccurate information.
Request deletion, subject to applicable exceptions.
Withdraw consent where processing is based on consent.
Object to or restrict certain processing.
Request data portability where applicable.
Opt out of certain uses or disclosures where applicable.
Submit a complaint to an appropriate data protection authority.

To exercise applicable rights, contact doreen.desse@tapandshift.com.

I may request reasonable identity verification and will respond in accordance with applicable legal requirements.

14. California Privacy Information

Tap and Shift operates in California and aims to comply with applicable California privacy laws, including the California Online Privacy Protection Act (CalOPPA).

Additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, apply when the business and processing activities meet the law’s applicability requirements.

Where applicable, eligible California residents may have additional rights concerning access, correction, deletion, sensitive personal information, and certain sales or sharing of personal information.

I will not unlawfully discriminate against individuals for exercising applicable privacy rights.

15. International Visitors

Tap and Shift is based in the United States and may provide online services to individuals in other countries.

Personal information may be processed or stored in the United States or other countries where relevant service providers operate.

Where the European Union General Data Protection Regulation (GDPR), United Kingdom data protection laws, or other international privacy laws apply, additional rights and obligations may arise.

Depending on the circumstances, the legal basis for processing may include consent, steps requested before entering into a contract, performance of a contract, compliance with legal obligations, or legitimate interests, where permitted by applicable law.

International data transfers will be handled subject to applicable legal requirements.

16. Children’s Privacy

My website and services are intended for adults aged 18 and older. I do not knowingly solicit personal information from children through the website.

If you believe a child has submitted personal information, please contact me so I can review the matter and take appropriate action.

17. External Links and Social Media

The website may contain links to external websites and social media platforms.

Those services operate under their own privacy policies. I am not responsible for the privacy practices of websites or services outside my control.

18. Changes to This Policy

I may update this Privacy Policy when my services, website features, data practices, or applicable legal requirements change.

The effective date above identifies the current version.

I will provide additional notice of material changes where required by law.

19. Contact

Doreen Desse
Tap and Shift
Santa Monica, California, United States
doreen.desse@tapandshift.com
+1 (424) 322-6035
www.tapandshift.com

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